Refund Policy

Our Commitment to You

At King IPTV, we uphold the standard of our IPTV subscription services. This policy clarifies the conditions under which a refund can be requested, ensuring a fair and transparent experience for our customers.

Refund Eligibility

You may qualify for a total or partial refund based on the following criteria:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, please complete these steps:

Connect with our support team using Contact page.
Make sure to use: "Refund Request".
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Submission

Hello,

I am submitting this request to obtain a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [State your reason clearly, for instance, technical difficulties or billing mistakes.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment reviewed by support staff
Same day after approval The refund has been started and will return to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

Expect to receive email updates throughout each step. Response times may be delayed on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be allowed in these instances:

You are frustrated with the channel list or content given.
Your internet connection is not fast enough for content streaming.
You have infringed upon our Terms of Service, like account sharing.
There are geo-blocking obstacles in your area that are outside our influence.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once a refund is approved, it is usually processed in three business days, but the funds can take five to ten business days to appear in your account, depending on your bank or payment provider. For updates, please contact support.

Generally, refunds for a change of mind are not available after the first week. We suggest that you assess our features and ask any questions prior to subscribing. For comprehensive information, visit our Refund Policy or reach support.

Our subscription plans renew automatically. If you miss the chance to cancel prior to your renewal date, please contact us at once. Refunds for renewals are considered individually. Read more in our Terms.